FAQs

 

What types of products does Apastioli offer?

Apastioli specializes in gourmet products, including our Classic Italian Red Sauce, which embodies authentic Italian flavors, and our signature fragrance "La Cascata," designed to provide a unique sensory experience reflective of our culinary heritage.

How can I contact Apastioli for inquiries?

You can reach us via email at info@apastioli.com or by phone at 843-471-7025. Our physical address is 9 Manor Blvd, Hanahan SC 29410, United States.

What is the return policy for Apastioli products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a return?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What is the shipping policy for Apastioli products?

We ask that you allow up to 3 weeks for processing time, as some products may need to be made to order. Shipping times may vary based on your location.

Can I exchange an item I purchased?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Is there a cooling-off period for returns in the European Union?

Yes, if your merchandise is shipped to the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason, provided the item is in its original condition.